

Everything except the bill on departure0n the Friday. We had a meal in the dining room the first night which should have been approx. £85 however on our bill on departure showed £194 and listed items totally different to what we ate. The hotel had already taken the money from my card and then advised they could not check this now as they were so busy. We requested they confirm a s a p, but having received nothing by Sunday afternoon I telephoned and was advised it would be resolved on Monday. By Wednesday nothing so a email complaining, No reply, Finally Friday I rang and got a rebate sorted.
Helmut
Ogos 2025

Lovely hotel. Marble floors and very grandiose entrance foyer, reception and bar areas. Feels posh. A short walk from the bars and restaurants in town. Dinner & breakfast in Restaurant was great. SPA was good too, although free electronic lockers were a pain to work out how to use.
Elon
Ogos 2025

The staff were great, as was the overall ambiance and quality of the hotel. The room was very good - quite large and substantial. The spa was nice, and free to use as guests.
Jeremy
Julai 2025

It’s a huge old building, in a good location with parking but you do have to pay , the room was huge, clean with comfy beds , robes and slippers a mini fridge, safe , iron and ironing board, tea and coffee making, free toiletries, there was even two big fans . There is a spa with pool, sauna and steam room, guests have an hour a day access which is plenty of time. We had afternoon tea but beware of the £7 service charge. We didn’t use the bar or restaurant, there is a huge ornate lounge. Once you have checked in they text to see if everything is okay with the room.
Amanda
Jun 2025

Property was in a good location. Does pool and a spa
Tina
September 2025

The location and building were excellent. Breakfast was plentiful and delicious with a huge variety to cater for all tastes. Most of the staff were friendly and helpful. The pool facilities were good and free to guests We paid for the afternoon tea in Carters champagne bar and it was very nice. We enjoyed the cocktails in the bar in the evening .Our room was spotless and the bed was comfortable. The interior of the hotel is stylish.
Elizabeth
Jun 2025

Very comfortable, excellent breakfast, we enjoyed using the swimming pool. The hotel was clean and well looked after. a good mix of traditional building (opened in 1900) and modern facilities. We very much enjoyed our stay and visiting Harrogate.
Robert
Ogos 2025

I chose a mobility friendly room, which really was beautiful, well planned, very clean and comfortable and perfect - all except, it was at the farthest end of a corridor, around the corner and at the very end of the next corridor. Not so good for having luggage and a very long walk to and from the room - if the room had been closer to lifts or if assistance was given to help us from the car and in reverse, this would have scored 10.
Jane
Jun 2025

Excellent location,5 min walk into town centre.Facilities very good,well appointed spa and pool,which was a main reason for booking the hotel.hotel clean and retained many period features Breakfast very good. Car parking reasonable cost and easy to pay at reception.
Jeremy
Disember 2024

The Hotel is overall brilliant. The spa was great and very easy to use. They provide free towels and in the female changing rooms, they had hairdryers Straighteners, shampoo and body wash in the lovely showers and swimming costume dryers. The free lockers were abit tricky to use but not really an issue. Our room was a lovely size and clean. The breakfast buffet had a brilliant selection even had cheese. 😍 I think this was the nicest place we have stayed hotel wise. No skimping on the furnishings, everything was just great. Only slight issue for us was parking as there wasn't any spaces, so we put our car on the road outside. It was a disk zone but the reception had disks if we needed one. I hope to come back one day soon.
Katie
Mei 2025
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